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1. Introduction

Rocksolid Estate respects your privacy and is committed to protecting your personal information. This Website Privacy Policy (hereinafter: “Privacy Policy”) explains what information is collected from you (hereinafter: “User”) when you access the Rocksolid Estate (hereinafter: “Rocksolid”, “we”, “us”) website located at https://www. or any of its subdomains or subsites (hereinafter: “Website”) and how that information is used. You will also learn here what your privacy rights are and how the law protects you.

The information disclosed here is limited to the collection and use of information in connection with your use of the Website. It is important that you read this Privacy Policy together with any other privacy notices or policies that we may provide on specific occasions when we collect or process personal information about you so that you are fully aware of how and why we use your information. his Privacy Policy supplements the other notices and is not intended to override them. Please note that the privacy policy for our product is governed by a separate privacy policy.

The term “user”, “you” or “your” refers to the person, company or organization visiting our website.


2. Acceptance of the privacy policy

By entering, connecting to, accessing or using the Website, you acknowledge that you have read and understand this Privacy Policy and agree to the collection and processing of your data in accordance with this Privacy Policy.



3. Who we are

Rocksolid Estate AG is a public limited company under Austrian law with a registered office address at Opernring 1/R/345 1010 Vienna, Austria, which controls the collection and processing of the personal data you provide to us in connection with this website.Rocksolid Estate AG is a public limited company under Austrian law with a registered office address at Opernring 1/R/345 1010 Vienna, Austria, which controls the collection and processing of the personal data you provide to us in connection with this website.


4. What information we collect

Information about you is collected in several ways, which are described below:

4.1. Information that you give us

  • We collect personal information directly from you as follows:
  • When you sign up to receive Nachrites, we may ask you to provide your contact information (such as your email address) and your communication preferences;
  • When you use our website or any of our online services, we collect information about your visit and how you interact with our website;
  • When you provide feedback or contact us via email, we may collect your name and email address, as well as other content contained in the email, in order to send you a response and continue customer service.

4.2 Information we collect from third parties
Most of the personal information we collect about you is information that you voluntarily provide to us. In certain circumstances, we may also receive information from:

Subsidiaries of Rocksolid and/or other group companies;

  • regulatory agencies;
  • public sources;
  • other companies that provide services to us.

4.3 Information Automatically Collected from Your Use of the Website

When you use our Website, we may automatically collect, store and use technical information about your equipment and your interaction with our Website. This information is sent to us from your computer using various cookies and similar technologies. For more information about our use of cookies and how you can manage them, please see our Cookie Policy.


5. How we use your information

We only use your personal information fairly and when we have a legitimate reason to do so. Our use of your personal information depends on how and where you interact with us.

5.1 Purposes of use and legal basis

Providing Services. To enable us to provide the services to you – to fulfill our contractual obligations to you, to manage our relationship with you, which includes informing you of changes to our services and to our terms or policies.
Legal basis: it is necessary for us to process your data to fulfill our obligations in accordance with a contract we have with you.

Support Services. To enable us to respond to your requests in accordance with the content of your request.
Legal basis: It is in our legitimate interest to use your personal data in such a way that we can provide you or others with the best possible customer service.

Marketing-communication. To provide news and information services, including email briefings and newsletters.
Legal basis: We will only send you marketing communications where you have consented and expressed your preference to receive such marketing communications, where it is appropriate and relevant to our business relationship with you, or where we are otherwise lawfully entitled to do so.

User insights and analytics. To gain insights into how you interact with our services so that we can personalize our communications with you and maintain and improve our websites and services.
Legal basis: where your personal data is not in anonymous form, it is in our legitimate interest to use your personal data in a way that enables us to effectively provide our website and online services to you and our other customers. Where required by law, we may also process your personal data in accordance with your consent to the processing.

Compliance with legal obligations. To comply with legal and regulatory obligations to which we are subject.
Legal basis: We are legally obliged to do so.

5.2 Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we believe we need to use it for another purpose that is compatible with the original purpose. If you would like an explanation of how processing for the new purpose is compatible with the original purpose, please contact us at: privacy@

If we need to use your personal data for a different purpose, we will inform you and explain the legal basis that allows us to do so.
Please note that we may process your personal data without your knowledge or consent in compliance with the above rules if required or permitted by law.

5.3 Right to revoke consent

If the legal basis for processing your personal data is your consent, you have the right to withdraw this consent at any time. You can exercise this right by contacting us at: privacy@, by clicking on the “unsubscribe” button in our marketing emails or by choosing a similar opt-out option that we can provide to you to exercise your right to object to the processing of your personal data.


6. How we store and secure your personal data

Where applicable, your personal data is collected and processed in accordance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). We have taken appropriate security measures to prevent your personal data from being accidentally lost, used or accessed, modified or disclosed in an unauthorized manner. We restrict access to your personal data to those employees and third parties who have a business need to know. They will only process your personal data on our instructions and are bound to confidentiality. We have established procedures for dealing with suspected personal data breaches and will notify you and the appropriate supervisory authorities of a breach if we are required to do so by law.


7. Transfer of your data outside the European Economic Area

Your personal data is mainly stored and processed within the EEA. Your personal data may therefore be subject to data protection laws that differ from those in your country of residence. However, if we transfer personal data collected within the EU to third parties outside the EU, this transfer will be based on the standard contractual clauses issued by the EU Commission. In these cases, we ensure that both we and our partners take appropriate and suitable technical, physical and organizational security measures to protect your data. By using our website, you consent to the transfer of your personal data to other countries. Please contact us for more information about these transfers: privacy@


8. Retention of personal data

We retain your personal data only for as long as is necessary to fulfill the purpose for which we collected it, or to comply with legal, regulatory or reporting obligations, or to assert or defend against legal claims.

Under certain circumstances, certain personal data may be removed at your request. Please also note that due to technical limitations, data may not be deleted immediately. Please contact us for more information: privacy@


9. To whom we disclose your personal data

  • To achieve the purposes of use set forth in Section 5, your information may be accessible to certain categories of individuals employed or contracted by us who are involved in the operation of our Service, including attorneys, administrators, IT and system administration service providers, marketing and other service providers.

We may also disclose your personal information to law enforcement agencies, data protection authorities, government officials and other authorities if:

  • we are compelled to do so by a subpoena, court order or other valid legal process;
  • we believe disclosure is necessary to prevent physical harm or financial loss;
  • die Offenlegung erforderlich ist, um mutmaßliche illegale Aktivitäten zu melden;
  • disclosure is necessary to investigate violations of this Privacy Policy or other legal agreements;
  • we have received your consent or instruction.
We may also disclose certain personal information to our current or future subsidiaries, branches and other affiliates, as well as to our operating and business partners and subcontractors, as necessary for the performance and fulfillment of a contract we enter into with them or you.


10. Third party links

This website may contain links to third-party websites, plug-ins, and applications. When you click on these links or enable these connections, third parties may collect or share information about you. We have no control over these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy statements of each website you visit.


11. What rights you have in relation to your personal data

In certain circumstances, you have the following rights under data protection laws with respect to your personal information:

Request access to your personal data. You have the right to request that we grant you access to your personal data stored by us.

You can request the correction of your personal data. You have the right to request that we correct any personal data we hold about you that is inaccurate, incorrect or out of date.

To request the deletion of your personal data. You have the right to request the deletion of your data when it is no longer necessary or no longer subject to the legal obligations to which we are subject. However, please note that for certain legal reasons, which may be communicated to you at the time of your request, we may not always be able to comply with your request for deletion.

Object to the processing of your personal data.  You have the right to request that we stop processing some of your personal data, e.g. personal data processed for direct marketing purposes. You also have the right to object to exclusively automated processing and profiling based on our own legitimate interests. 

To request the restriction of the processing of your personal data. You have the right to request that we restrict the processing of your personal data (e.g. while we are reviewing or investigating your request in relation to that information or we no longer need your personal data for the purposes of processing but it is necessary for the establishment, exercise or defense of legal claims).

Request for transfer of your personal data.

You have the right to request an export of your personal data.
Right to withdraw consent. If you have consented to the processing of personal data, you have the right to withdraw this consent at any time.

Requests are usually free of charge and we try to respond to all legitimate requests within two weeks. However, we may take more time and/or charge a fee if your request is clearly unfounded, repetitive or excessive. In these circumstances, we may also refuse to respond to your request. We may also need to request certain information from you to confirm your identity and ensure your right to access your personal information. If you wish to exercise any of the above rights, please contact us at: privacy@


12. Change to this private policy

From time to time, we may, in our sole discretion, make changes to the Privacy Policy by posting a revised version and updating the “Effective Date” above. The revised version will be effective on the “Effective Date” indicated. Except where such notice is required by law, we will not notify you. Where your express consent is not required, your continued access to our Website and/or Services will be deemed to be your consent to the latest Privacy Policy. Therefore, please ensure that you read such notices carefully. If you do not agree with the Privacy Policy and no longer wish to use the Website and/or Services under the new version of the Privacy Policy, you must stop using our Website and/or Services.


13. Contacts

f you have questions or concerns about our privacy practices, or if you believe that our privacy practices or applicable laws protecting your personal information have not been followed, you may file a complaint with us using the contact information below. We may ask you for additional information about your concern and may need to engage or consult with other parties to investigate and resolve your issue. We will keep records of your inquiry and any resolution.

Rocksolid Estate AG, Opernring 1/R/345 1010 Vienna, Austria

Email: privacy@

If you believe that the processing of your data violates data protection law or that your data protection rights have been otherwise violated, you may also file a complaint with your local data protection authority.

However, we would appreciate the opportunity to address your concerns before you contact the authorities, so please contact us first.


Rocksolid Estate AG

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